Returns & Exchanges
At Dr. Bronner's, we stand behind the quality of our organic and fair trade products with a 45-day satisfaction guarantee. If you are not completely satisfied with your purchase, we are happy to offer a full refund or exchange to ensure your self-care routine remains perfect.
Initiate Your Request
Contact our Customer Experience team via email or our online portal with your order number and the reason for your return within 45 days of purchase.
Prepare Your Package
Securely pack the items in their original packaging if possible, ensuring the bottles are tightly sealed to prevent leaks during transit.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse receives and inspects your return, we will process your refund to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing